Shipping

Postage Costs…

Postage within the United Kingdom costs £14.95 for hats and £4.95 for gloves and can take between 1-4 business days to be delivered.
If you buy more than one product, your postage will be combined and calculated at checkout.
International postage will be calculated at checkout and can take between 4-10 working days.
Please note that items can take up to 3 weeks to be handmade, orders may be expedited for an additional fee – please make an enquiry via ‘contact us’ before purchasing.
International customers should be aware that any custom taxes, import duties, tariffs etc. are your responsibility.
We deliver worldwide, if you have issues entering your location, please contact us.

Shipping…

Once your order is shipped you will receive a dispatched email which will contain your tracking number and post provider.
A signature is required upon delivery of your order.
If a delivery is attempted and unsuccessful, please collect as per your delivery service instructions as soon as possible, otherwise your parcel will be returned to us and we will ask you to cover the redelivery.
We endeavour to send your order as efficiently as possible, however, any delays due to remote delivery locations, adverse weather conditions or postage strike, are out of our control.
If you have any questions regarding shipping, please contact us c ontact@thesensualistshop.com

Insurance and Delivery…

Every parcel is insured during its transit time until delivered to your address.
Please note that delivery times are estimates and should be used as a guide, delays caused by custom clearance processes are beyond our control. International customers may receive an email or phone call if your parcel is held at customs.

Refunds…

We do not offer refunds on any items, unless they arrive faulty due to damage in transit, please note this is disputed with the shipping provider before a refund is made.